Little Fern is a renowned brunch spot that brings a piece of New Zealand’s café culture to a cozy corner in Barcelona, winning the hearts of locals and earning rave reviews from tourists. With plans for expansion, Jay, the passionate owner, sought support in standardizing operations to prepare for a second location-all while keeping the charm, excellent service, and consistent top quality of Little Fern’s bites and drinks.

We kicked off the project by doing a thorough audit of client experience and operations, meticulously analyzing every detail to identify areas needing standardization and quality control. The next step was to create manuals and SOPs to keep it all documented yet practical on day to day operations. This approach enabled Little Fern to keep their brand and experience in essence while setting a solid foundation for smooth growth and scalability.